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WAGGON REOPENING – SOME USEFUL FAQ’s

Well here we eventually are … We are delighted to be able to reopen and welcome back all our lovely customers back to The W&H. As we are commited to keeping both customers and staff safe we are making some changes to ensure we follow the government guidelines. For your reassurance we have some FAQ’s below to show you how hard we have worked as a team and done all we can to ensure we operate in an environment you can be confident to dine in.

Q1. DO WE HAVE TO BOOK?

To ensure we comply with social distancing we have taken away several tables which means we will not be able to have as many guests dine with us as usual. There is however the option to dine in our beer garden where tables are spaced at a minimum 2m apart. We strongly recommend that you do book as to enter the pub there has to be a table available. We are also staggering booking times so customers of other parties do not arrive together. However we will always do our best to find you a table if you decide you want to visit us at short notice and in this instance then you would wait in our reception gazebo (at a safe distance) and press the bell on the door for attention should a member of staff not be there. PLEASE DO NOT ENTER THE PUB WAIT FOR A MEMBER OF STAFF TO GREET YOU

Q2. WHO CAN WE COME WITH?

We are following the government guideline that state : Indoor gatherings are limited to members of any 2 households (or support bubbles), while outdoor gatherings are limited to members of any 2 households (or support bubbles), or a group of at most 6 people from any number of households.

Q3, WHAT TIME WILL THE W&H OPEN?

We will now be open 7 days and our kitchen will be open Monday to Saturday 11am to 9pm  and Sunday 12pm to 6pm. This allows guest to choose to come at quieter times should they so wish.

Q4. WHAT CAN WE EXPECT WHEN WE FIRST COME TO THE W&H?

When you arrive at the Waggon you will find we have erected a gazebo which will operate as our reception area. If you have prebooked then a member of staff will be there to greet you. Should you not have booked or a member of staff is not there then we ask if you could press the bell at the side of the door for attention. PLEASE DO NOT ENTER THE PUB. From there a member of staff will come to  meet you and take you to your table which is yours for your time with us. Don’t worry once you enter the reception area it will all become apparent as we have a white board with our guidelines.

Q4. WILL TAKEAWAY STILL BE AVAILABLE?

Our takeaway service will be available Monday to Saturday 11am to 8pm and Sunday 12pm to 6pm. It has proved a huge success during lockdown and we appreciate all of you who have supported us be it ordering from us, sharing our social media posts and generally passing on the word. THANK YOU!!

Q5. WHAT DO WE DO IF YOU WANT TO SIT IN THE BEER GARDEN FOR A DRINK OR FOOD?

Weather permitting then we will be serving food and drinks table service within the beer garden. When you arrive @ The W&H simply go and choose a table that is free. Sit down and you will find the instructions on the table. These will be to call the pub with your drinks order which will then be delivered to your table.  You can also dine outside and again this will be all table service.

Q6. HOW DO WE ORDER?

For any of you who have dined with us before there is really no change here as we have always operated with full table service from when you sit down to when you leave. This will continue the only change is that should you have wanted to go to the bar for any reason in the past then now you just ask your waiter/ess for your drinks and also your bill which will then be brought to you at the table. You will have menus which are laminated and sanitised after each use. So for those of you who know us well your experience may be slightly different on arrival but once you are seated you will receive the same excellent dining experience you are used to.

Q7. WILL THERE BE THE USUAL W&H MENU?

Our menu will  be slightly reduced to begin with, but will have all the Waggon Favourites and Grill menu with steaks etc.  The reason for this is because as you will know all our food is made from raw ingredients; we don’t buy prepared or frozen food. Our ethos is to provide you with home cooked, excellent quality food using local suppliers and as our chefs have just come back from furlough we have a mammoth task of producing everything for all our dishes. However we will have our special’s board featuring 4 a la carte specials which will be updated on our website and Facebook Page weekly.

Q8. HOW ARE TRHE SOCIAL DISTANCING RULES BEING MET?

The current guidance is 2m or 1m with mitigating factors. Mitigating factors include all guests using hand sanitiser in our entrance gazebo before being invited into the pub. You will also find hand sanitisers on all tables for your use while dining with us. There is a sanitising station with gloves and wipes for you to use when going to the toilets. Increase in staff hygiene re more frequent hand washing and sanitising. All tables and chairs will be sanitised after each customer has left. Staff will observe social distancing at all times where possible. There are times when social distancing will be difficult such as when serving food. We will try to ensure only one staff member looks after your table and serve from a sideways stance when placing plates on your table.

Q9. HOW WILL THE MEASURES PUT IN PLACE KEEP ME SAFE?

We have always kept the W&H spotlessly clean and currently have a 5* hygiene rating but we have put many extra cleaning steps in place. For example staff will sanitise their hands before and after serving any food or drinks. Trays, telephone and card machine will be wiped after each use. Surfaces around the pub will be wiped frequently with a minimum of 70% alcohol which kills viruses. We will bring cutlery to your table once you have ordered and we will provide single use condiments.  We always follow exceptionally high standards in our kitchen. Our food is sourced mainly from local suppliers who we trust and have used for many years. Every step of food processing from the delivery to it arriving at your table has been review to ensure safe practices are being followed.

Q10. HAVE STAFF BEEN TRAINED?

We have produced a detailed risk assessment to all staff which explains how they must work to keep everyone safe. We have also undertook 2 days training from an external trainer on cleaning principles and infection control. We will be working in smaller teams to try to reduce the number of people they have contact with. Staff will also ensure when they are at work they act socially responsible and adhere to current guidelines. Please rest assured we take training very seriously and all staff will be extra vigilant with regard to hygiene

Q11. WILL YOU STILL BE HAVING YOUR OFFERS OF STEAK NIGHT ON A MONDAY, 2 CAN DINE FOR £16.99, FISH AND CHIP FRIDAY?

Yes all these offers and special nights will continue as before Lockdown.  Please see our website for further information on these offers and keep an eye out for special nights

TO END … I know all this sounds quite scary when we see words like ‘guidelines, regulations’ rules’ etc but honestly it really isn’t. We have done the hard work in following these to ensure your safety … you will not be doing anything more than I am sure you are already doing such as sanitising and washing hands more frequently, social distancing where possible and just being socially responsible, we have thought of implemented everything else to keep you and our staff safe … many of which you will not even notice as it will be going on behind the scenes… SEE YOU SOON!! xxx

Specials Nights

Two Can Dine for £14.99

 

#TEAM WAGGON IS BACK !!!

Hello you lovey people!!!

Well, after 3 long months of necessary lockdown we have been given the go ahead to reopen the Waggon and Horses, Oxspring with safety measures in place from Saturday 4th July for all our lovely customers…and we can’t wait!!! We have been decorating, sanitising, cleaning. training on COVID.. all for this time of reopening safely for you and us.
As such THE WAGGON & HORSES, OXSPRING’ DIARY IS NOW OPEN to take bookings for SATURDAY 4TH JULY & ALL DATES THEREAFTER in the restaurant. Should you wish to book in then please call us on 01226 763259. We will require a deposit of £5pp from everyone (I’m sure you will understand as space is at a premium to account for social distancing and no shows at this time of moving forward can severely affect what has already been a financially hard time). Bookings  are preferred and will be prioritised over walk ins. The beer garden areas will also be open but with social distancing measures in place and will be waiter/ess service so as to prevent unnecessary contact. Outside spaces cannot be reserved.
This is a new normal for all of us and there are quite rightly guidelines which are necessary and have been put in place for your return to ensure yours and our teams’ safety … which you can be assured is paramount.
Please like our fb page and keep an eye on our website for further details which we will put on as and when they develop.
We have had a bit of a refurb and we can’t wait for you all to see it!! It has been hard for everyone but the support we have received during these 3 months in lots of different ways has been truly humbling for us and we can’t thank you all enough..xxx With your continued support #teamwaggon lives to fight another day .. Lots of love from us all and hope to see you soon xxx

Happy Bank Holiday from Team Waggon

Hello everybody!!!

We hope this post finds everyone safe and healthy in these strange times. The Waggon and Horses, Oxspring is still fully closed to help us adhere to the government guidelines of safe distancing for us as staff and our customers. However be assured that once restrictions are lifted we will be open and cannot wait to welcome back all our customers old and new – we miss you all!!

Please all of you keep safe and we will see you all for one huge celebration once we are allowed.

Take Care, #TEAMWAGGON

It’s Goodbye …. For Now

Well everyone the time has come to say The Waggon and Horses, Oxspring will now be closed for takeaway as well. We feel it is in the best interests of both our staff and customers to ensure that government advice can and should be adhered to. We gave it a good go and we had lots and lots of support from all our lovely customers. The team spirit displayed by our fab team was unbelievable but we must now admit defeat until this world crisis is under control. We will be back don’t you worry and hope to see you all again once the tide has turned. We will never forget how much you have supported us and we have been overwhelmed by the comments and kind words and for that we will always be extremely grateful. Stay safe and look after each other . Lots of love to you all….Over and out

#TEAMWAGGON XXXXX

If you have already ordered your takeaway for this weekend we will contact you tomorrow to give refunds.

UPDATE FROM THE WAGGON

Well the doors are now closed. What absolutely surreal times for us all. We have had a meeting and decided that due to feedback and messages received there is a demand for us to provide takeaways as people are still wanting to be able to receive our food and support us at this difficult time . However as the doors are now closed we have had to scale back the times we can provide this service. Hence these are our new times:

SUNDAY 12pm to 3pm

FRIDAY & SATURDAY – 4pm to 9pm

Please click on the link below for the menu and prices.

Takeaway Menu

This will be available from Sunday 22nd March (Mothers Day). For takeaways on Sunday’s we will need to have your preorder before 6pm on Saturday so we know what to prepare.

We are offering a collection or delivery service  (within a 3 mile radius. £3 delivery charge outside Oxspring. Within Oxspring free). Please call 01226 763259 to place your order.

To conclude these are trying times for the whole country but the words of encouragement and support have been truly humbling. What fantastic people you are!!! Our team has come together to try and keep providing a service for you all. Just everyone please stay safe and take care of yourselves and each other.  We will all get through this however long it takes. Lots of Love Team Waggon

CORONAVIRUS UPDATE FROM HERE @ THE WAGGON, OXSPRING

Following a management meeting and in response to the government guidelines to avoid large gatherings we have decided to postpone the Charity Race night which was scheduled for 28th March and also the Spiritualist evening scheduled for 21st in Rafters Bar. Rafters is a more confined space where keeping a reasonable distance we feel would not be possible hence our decision. The Waggon downstairs will still continue to operate as normal until we are instructed to close by the government. We do want to reassure you that our 5 star standard for health and hygiene is being followed rigorously with extra measures in place. If you have any symptoms then please follow all government advice and stay safe. Our staff have been fully briefed and are also following guidelines.
As a way to move forward and still provide a service we are compiling a takeaway menu which can be collected at the bar or if preferable can be brought to you outside in your car. We will post the menu online and on fb within the next 24 hours. These are difficult times for us all regardless of what industry people work in and we are just trying to do our best by our employees and the community.
Thank you everyone for your support. Lots of love
The Waggon & Horses, Oxspring xxxx

FREE ROOM HIRE IN RAFTERS FUNCTION ROOM & 20% OFF BUFFET PRICES*

Well we just can’t stop with these January offers and here is another for any of you who require a private self contained function room which is Rafters Function room. It lends itself to any occasion any be it a birthday, baby shower, christening, anniversary or a good old get together with friends and family …the list is endless!!!

We are now offering Rafters for free hire if booked with our buffet for a minimum of 40 people. You would also receive a 20% reduction on any of our buffet menus.* . Please click on this link for our buffet menus

Rafters Buffet Menus

But you must be quick as this offer will only run until the 14th February. So you need to have made your booking and paid the deposit of £50 by then. Please call 01226 763259 for further information/book or to simply come and have a look at the room.

* Bookings must be made by 14th February with a £50 deposit

*You must have any of our buffet menus for a minimum of 40 people (you will then receive 20% off the total cost of the buffet)

*The full amount for the cost of the buffet (minus the 20% offer) must be paid in full by 31st March 2020

EXPERIENCED FRONT OF HOUSE BAR & WAITING ON PEOPLE REQUIRED

We are looking for a self motivated individual who has experience of working on both the bar and waiting on. With a pleasant manner the right candidate must have excellent customer service skills and be able to work on their own initiative as well as being an essential part of an already successful team. The Waggon is a busy pub with an enviable reputation for excellent food and good service. If you are interested in joining our team then please call 01226 763259.
This position does involve weekend and nights and is for approx 25 hours but this could increase if more hours were wanted at busy periods

A HUGE THANKYOU FROM ME, PHOEBE BREWIS!!!

I would like to say a huge thankyou to everyone who has contributed towards raising the £3700 for my world challenge trip to Ecuador. Thankyou to all the staff at the Waggon for helping to sell tickets to the race nights, quiz nights, raffles etc. Thankyou to everyone who has attended the events and also to the businesses/individuals that have made donations towards the prizes for all events. I couldn’t have managed to raise the final amount without your help. Although I did fall £98.95 short of the target I am immensely proud of the amount I did raise with your help. Fundraising for this trip was part of the whole learning experience and has given me more confidence in myself and my abilities for the future.

In July 2019 I spent 3 weeks in Ecuador and it was the most amazing experience I could’ve asked for. The first week was spent in the capital of Ecuador, Quito, and this week was used as a climatisation week so that our group could climatise to the high altitude and polluted air. During this week, we didn’t do anything challenging we just explored the local city. The second week was the most important, this was the community project. We arrived in a small community called San Clemente. Throughout the week we were camping and during the day working with the locals to build them some steps using limited materials, such as trees they would chop down and then we secured the logs in place with soil. The steps were to replace a muddy track that was unstable which women had to travel up and down every day when travelling to and from the herb gardens. We also built part of a concrete floor outside to make the ground level and less dangerous. Once they were both completed it was amazing to see how grateful the community was for our help, and we felt like our help was much appreciated. The final week was spent at Quilatoa Lagoon and it involved trekking 14km-15km a day, seeing all the different local communities and the scenic landscapes. As we walked through the communities, we all definitely realised how unfortunate some people are and how lucky we are. The expedition as a whole was definitely an eye opening experience and I’ve come back with a more open mind and the realisation that a lot of people aren’t as fortunate as we are…a very important and humbling lesson to learn

BREAKDOWN OF THE MONEY RAISED:

Selling my personal items                        £369.00

Ist Race Night                                             £965.00

Quiz Night                                                   £502.00

2nd Race Night                                          £884.0

Standup Bingo/ Reindeer dust              £307.81

Raffle/Selling gin light bottles              £673.05

GRAND TOTAL RAISED OF £3790.00 target = £3701.05

AGAIN A MASSIVE THANKYOU TO EVERYONE FOR YOUR CONTRIBUTIONS I AM OVERWHELMED BY THE GENEROSITY & SUPPORT I HAVE EXPERIENCED AND REALISE I AM ONE LUCKY GIRL TO HAVE HAD THIS EXPERIENCE.

PHOEBE BREWIS XXXX

5* Hygiene Rating for the WAGGON & HORSES, OXSPRING

It is with great pride that we are pleased to announce that after a recent visit by the EHO we have once again been awarded a 5* hygiene rating.

This is not an easy task is down to our amazing team who are continually meeting regulations and adhering and excelling in their roles involving cleanliness, hygiene, ensuring food is kept and prepared in the correct environment etc.

For this we would like to say an amazing well done!

For you as our lovely customers you can enjoy our culinary delights safe in the knowledge that is prepared and cooked in the highest of standards involving safety and hygiene.